hh3d's Privacy Policy
Your personal information is very important to us. This policy clearly explains how hh3d collects, uses, protects, and shares your information.
Introduction & Applicability
This privacy policy applies to the website and related services operated by the hh3d platform ("we", "us", "hh3d"). When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this privacy policy.
hh3d always strives to keep your personal information secure and to use it only for specific purposes. We respect your privacy and your information will never be misused.
This policy may be updated from time to time. Any changes will be published on the website and every reasonable effort will be made to notify you of significant changes.
What Information Is Collected
Identity Information
The following information is collected when you create an account at hh3d:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address (if applicable)
- National ID or passport information (for identity verification)
Financial Information
Information required to process transactions:
- Mobile number for bKash, Nagad, or Rocket
- Deposit and withdrawal transaction history
- Payment reference number
- Balance and bonus information
Full bank account details are not stored on our servers.
Usage & Activity Information
Information about how you use the platform:
- Gaming history and betting details
- Login times and session details
- Preferred games and categories
- Bonus and promotion usage
- Complaints and support requests
Technical Information
Information collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Referral source (where you accessed the site from)
- Page visit time and duration
Purpose of Using Information
hh3d uses your information only for the specific and legitimate purposes listed below:
3.1 Service Delivery & Operations
- Account creation, verification, and maintenance
- Processing deposit and withdrawal transactions
- Providing bonuses, cashback, and rewards
- Uninterrupted operation of gaming services
- Resolving your requests through the support team
3.2 Security & Fraud Prevention
- Account protection and prevention of unauthorized access
- Identifying and investigating suspicious transactions
- Age verification and ensuring responsible gaming
- Preventing platform misuse and fraud
3.3 Communication & Improvement
- Sending important account-related notifications
- Informing you about relevant promotions and offers (based on your consent)
- Improving platform quality and user experience
- Diagnosing and resolving technical issues
Information Sharing & Disclosure
hh3d may share your personal information with third parties in limited and necessary circumstances. Those circumstances are described below:
4.1 Payment Processors
Relevant financial information is shared with bKash, Nagad, and Rocket to complete transactions through their services. This is solely for processing transactions and those service providers' own privacy policies apply.
4.2 Game Software Providers
Our game software partners — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may receive limited usage data to ensure game functionality. This data does not include any sensitive personal identity information.
4.3 Legal Obligations
hh3d may be legally required to disclose necessary information in response to legal orders, judicial directives, or lawful investigations by competent authorities.
4.4 Business Succession
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, you will be notified in advance in such circumstances and the standards of this privacy policy will be maintained.
Cookies & Tracking Technologies
The hh3d website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
The types of cookies we use:
- Essential cookies: For maintaining login sessions, ensuring security, and running core functionality — these cannot be disabled.
- Performance cookies: Used to measure site speed and performance and to identify errors.
- Preference cookies: Used to remember your language preference, theme settings, and other personalized settings.
- Analytics cookies: Help analyze site usage trends and improve services.
You can control or disable cookies by changing your browser settings, though this may limit some features of the site. Continuing to visit the site is considered consent to our use of cookies.
Data Security Measures
The security of your information is a priority for hh3d. We follow industry-standard technical and organizational security measures.
Technical Security
- SSL/TLS encryption
- Encrypted storage of sensitive information
- Secure payment gateway connections
- Secure server infrastructure
- Regular security audits
Organizational Security
- Strictly limited data access
- Staff privacy training
- Suspicious activity monitoring systems
- Incident response planning
- Time-specific data retention policies
Complete security on the internet cannot be guaranteed. In the event of any data breach, we will promptly notify affected users as required by law.
Data Retention & Deletion
hh3d does not retain information longer than necessary. Retention periods for different types of information are listed below:
- Account information: For as long as the account is active and for as long as necessary to meet applicable legal obligations after it is closed.
- Financial transaction information: For at least five years from the date of the transaction — for the purposes of maintaining financial records.
- Gaming history: For as long as necessary for responsible gaming, dispute resolution, and fraud prevention purposes.
- Technical logs: Generally short-term — for security monitoring and system maintenance.
- Communication records: For an appropriate period for support quality review and dispute resolution.
After a request to close an account, information is securely deleted or anonymized once the required legal retention period has ended.
Your Rights
You have the following rights regarding your personal information:
Access
You may request a copy of the information stored about you.
Correction
You may request correction of inaccurate or incomplete information.
Deletion
You may request deletion of your information under certain circumstances.
Restriction of Processing
You may request a temporary restriction on the processing of your information in certain cases.
Data Portability
You may request your information in a structured, commonly usable format.
Objection
You may object to the use of your information for certain purposes.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible. Some requests may be declined if they conflict with legal obligations.
Protection of Minors
hh3d is a responsible gaming platform and we place the highest importance on protecting minors.
- Our services are for those aged 21 and above only.
- Age is verified at the time of registration, and additional proof may be requested if needed.
- Information about minors is not knowingly collected.
- If an account holder is found to be under 21 years of age, the account will be closed immediately and the associated information will be deleted.
Policy Changes and Updates
hh3d reserves the right to change or update this privacy policy as needed. Reasons for changes may include:
- Changes in the scope or nature of services
- Technical changes or addition of new features
- Legal or regulatory requirements
- Improvements based on user feedback and responses
For significant changes, we will provide a clear notice on the website and will attempt to notify you through your registered contact. Continued use of the site after changes will be considered as acceptance of the updated policy.
We recommend that you visit this page regularly to stay informed about the latest privacy policy.
Contact and Complaints
Questions or concerns about privacy?
If you have any questions or complaints about this privacy policy or your personal information, please contact our support team.
Our support team is active 24 hours a day, 7 days a week — in both Bengali and English.
Your complaint will be processed as soon as possible. Identity verification may be required for privacy-related requests.
For more information, visit our About Us, Terms & Conditions and Responsible Gaming pages.